Returns & exchanges

Returns

We do not accept returns for refunds. Every pair is prepared for you — prescription lenses are cut to your own measurements — so a frame that has left the store cannot go back into stock.

Exchanges

We do exchange. Bring your purchase back within 7 days and you can swap it for another item of equivalent value. If the item you choose costs more, you pay the difference; if it costs less, the remaining value stays as store credit.

To be exchanged, an item must be:

• unused and undamaged, with no scratches on the lenses
• in its original case and packaging
• accompanied by the bill or order number

Faulty or incorrect items

If something arrived damaged, or the lenses do not match your prescription, contact us and we will put it right at no cost to you.

Questions

Ask us through the contact form or at the store, and we will talk it through.